Refund policy

Returns and refunds

If something isn't right, tell us. We'll sort it out.

The short version

You have 30 days from delivery to start a return.
Items need to be unused, in original condition and packaging.
Email us first at hello@tindgear.com. Don't ship anything back until we reply.
You pay return shipping, unless we sent the wrong thing or it arrived damaged or defective.
Refunds go back to your original payment method within 10 business days after we get the item back.

How to start a return

Email hello@tindgear.com with your order number and what you'd like to return. We'll reply with where to send it and how.

Returns sent without asking first, or to the wrong address, may not be accepted.

Where returns go

We work with a lot of different makers and suppliers, and many items ship straight from them. That means returns often go back to the maker, not to us. Each return gets its own instructions. If your order came in more than one box, the items may go back to different places.

What we can take back

To be eligible, an item has to be:

Returned within 30 days of delivery
Unused and unworn, with tags and original packaging
Not on the final sale list below

Tried on indoors is fine. Used on the trail is not.

Final sale (can't be returned)

Gift cards
Custom or made-to-order items
Items marked final sale or clearance
Fuel canisters, bear spray and other hazardous items
Socks and underwear once opened
Knives, axes and blades that have been used or sharpened
Any item that's been used, washed, installed or modified

Oversize and overland items

Big items (water tanks, racks, roof racks and similar) cost a lot to ship both ways, so they work a little differently:

Ask within 30 days of delivery.
The item must be uninstalled, unused, and in its original packaging.
You pay the actual return freight. We'll tell you the cost before you send it.
No restocking fee.
Original shipping on oversize items isn't refunded.

Damaged, defective or wrong item

Please check your order when it arrives. If something's damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a few photos (the item and the box). We'll make it right with a replacement or a refund, and we'll cover the shipping.

Many items also carry a warranty from the company that makes them. If something fails later, email us and we'll help you reach the maker.

Exchanges

The fastest way to get a different size or color is to return the item and place a new order.

Shipping costs

Original shipping charges are not refunded, unless the return is because of our mistake.
If your order got free shipping, we don't take the original shipping cost out of your refund.

Refunds

Once the item is back and checked, we'll email you to say whether the refund is approved. Approved refunds go to your original payment method within 10 business days. Your bank or card company may take a few more days to post it.

If it's been longer than that, email hello@tindgear.com.